SERVICES

Dashboard Solutions is currently able to offer services and project management in the following areas:

Database Administration & Front End Programming:

  • Voyager 6 System Administration
  • Voyager 7S Conversion/Migration
  • Voyager 7S System Administration
  • New Client Onboarding
  • Vendor Management
  • Data Integrity Analysis
  • System Administration Toolbox items
  • User, Menu, and Permission Setup and Maintenance
  • Regular and Month-End Financial Procedures and Functions
  • New functionality Implementation: Plan-Test-Implement-Evaluate
  • New Plug-in Releases (Upgrades): Pre-Upgrade Planning-Testing-Post Upgrade Support-Issues Resolution
  • New Property Setup: Residential-Affordable and Public Housing Certification Compliance Specific
  • GL Accounts Setup-Account Tree Maintenance-Custom Account Trees-Financial Analytic Reports
  • Custom Programming: Needs Assessment-Process Mapping-Planning-Design-Orchestration with Yardi-Testing-Post Implementation Maintenance
  • User Defined Fields-Look-Up List-Environment Customizations-Custom Tables-Tasks & Notifications-Scheduler Events
  • Special Projects:
    • HUD Moving to Work Program: Special Program Setup and Maintenance, orchestration with Yardi on design and flow in Voyager to represent new MTW initiatives.
    • RAD/Section 18 conversion from Public Housing to HUD 50059 or Tax Credit certification programs: Including setup and implementation of necessary functionality, definition and documentation of policies and procedures throughout the conversion process, management of timeline and task completion within timeline, and technical support of issues that arise.
    • Special Interest in emerging world of individualized Resident Services Tracking

End User Support:

  • Call Center/Ticket Response for end users experiencing challenges in navigating or operating software functionality.
  • Assist end users with correcting errors.
  • Issue Escalation to Yardi.
  • Tracking of issues and enhancement requests made to Yardi on your behalf.

Documentation & Technical Training:

  • End User Technical Training- Both On-Site and Online Training are available in Presentational or ‘Hands-On’ Learning Laboratory formats for groups of any size.
  • Step-by-Step Instructional Handouts with screen shots and customized to your instance of Yardi.

Process Improvement:

  • Collaboration, needs assessment & definition, planning, development, testing, implementation, and management of process/technical solutions.
  • Development of training materials and training conducted towards successful implementation of new process.
  • Investigate and implement Yardi tools where applicable towards improved efficiency.

Yardi Voyager Modules of Experience:

Residential, Affordable, Public Housing, Maintenance, Construction, Budgeting & Forecasting, Fixed Asset Management